You can also view the status of your order if you have registered for a Hetty's account, not if you have shopped as a guest. Non-plant only orders may be sent via a Royal Mail 48 hour service.
TINY TWEETS UPDATE
Hetty highly recommends downloading the DPD App as you can track your order and update delivery instructions if need be. If you may not be available to take delivery of your order please enter alternative instructions (maximum of 50 characters) in your order details. For plant orders we use a DPD 24 hour service, although this isn’t guaranteed, DPD will send you an email and/or SMS messages to let you know how your order is tracking and the expected one hour delivery time slot. Hetty will send you an email once your order has been dispatched. Orders aren't sent out on a Friday to reduce the risk of plants still being in transit over the weekend, although in our experience if plants are delayed we find they usually travel very well. Each potted plant will arrive individually wrapped and the greatest of care will be given to ensure they arrive fresh and there is no damage during transportation.
We are currently dispatching orders within 10 working days from the day we receive an order, with many orders being dispatched sooner.Įach week the plants to complete orders are selected from the nursery, packaged and dispatched, with plants usually delivered to you the day after dispatch.
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